At HydroponicsTown, your satisfaction is our priority. We understand that there may be times when a return or refund is necessary. If you are not fully satisfied with your purchase, please review the terms outlined below for guidance on how to proceed.
Return Policy
30-Day Returns: We offer a 30-day satisfaction guarantee on all products purchased directly from our online store. If you're not completely satisfied, you can return your item within 30 days of receiving it for a full refund.
Eligibility for Return: Once your order is processed, cancellations are not possible. To qualify for a return or refund, please ensure that the following conditions are met:
- The item must be unused, undamaged, and in its original packaging with all manuals and accessories included, and show no signs of use.
- Return requests must be submitted within 30 days of delivery.
- The item must have been purchased directly from our website.
- Returns for incorrect orders require prior authorization. Unauthorized returns will not be accepted. Please submit return requests via email at [email protected].
- Return requests made through phone calls or chats will not be processed.
- Returns must be received within 15 business days after authorization.
- Any opened or used hydroponic products, including nutrients and growing mediums, are not eligible for a refund.
Non-Refundable Items: We cannot accept returns or issue refunds on:
- Custom or personalized items made specifically for you.
- Special order items.
- Items that have been used, damaged, or are no longer in their original condition.
Damaged or Incorrect Items: If you receive an item that is damaged, incomplete, or incorrect, please contact us within 2 business days of receiving your order.
Initiating a Return: To start the return process, please reach out to our customer support team at [email protected]. Include your order number and a brief description of the issue, and our team will assist you with the return process.
Return Process: Once your return request is approved, we will provide you with detailed instructions on how to return your item.
- Email us your return details.
- We will issue an RMA (Return Merchandise Authorization) number.
- Ship the item back with the RMA label to the address we provide.
- Do not write anything on the original packing box. Items won't be accepted otherwise
- Please do not send returns to the corporate address listed on our website.
Return Shipping Costs: The customer is responsible for all return shipping charges. Additionally, it is the customer’s responsibility to ensure that the returned items are properly insured during transit. We cannot be held responsible for any loss or damage that occurs during return shipping.
Refund Policy
Refund Process: Once we receive the returned item and confirm that it meets the return criteria, we will process your refund. Refunds will be issued using the original payment method used at the time of purchase.
Refund Method: All refunds will be credited back to the original payment method.
Refund Timeframe: Refunds may take up to 14 business days to appear in your account, depending on your bank or financial institution.
Exchange Policy: We currently do not offer exchanges.
Restocking Fee: There will be a 20% restocking fee.
Policy Changes: Please note that our return and refund policies may be updated at any time without prior notice. Any changes will be communicated via our website.
Contact Information
- Business Hours: 8:00 AM - 5:00 PM (CST)
- Business Days: Monday to Friday
- Phone Number: +1 (866) 963-0907
- Email: [email protected]
Legal Compliance: Any disputes arising from this contract will be subject to the jurisdiction of the United States.